Privacy policy
This privacy policy outlines what information we collect, how we keep it secure and how you can access or correct that information .
We are committed to protecting your privacy and by using our website, you consent to the collection and use of this information by The Pwani Leather House.
What Information is Collected?
Specifically, when you order or contact us for help with an order, we may need to know:
– Your name
– Shoe size
– Email address
– Delivery address
– Credit or debit card number and its expiry date
– Other information provided to us
We only collect information you have provided to us in order to deliver our products and services effectively, or where you have consented to their use. This includes when we process your order or deliver our email newsletters.
Your IP address may be collected automatically when you access this website.
When is Information Collected?
We collect your personal information when you:
-Create an account
-Place and order (even as a guest)
-Contact us using a form or our social media platforms
-Sign up for our newsletter
– Respond to surveys
– Consent to notifications such as out of stock notifications
– Use our website, via third-party cookies such as Google Analytics
How Information is Used
-To process and fulfill your orders
– To notify you of your order status.
– To contact you urgently if there is a problem with your order.
-To help you when you need customer service
– To personalise your shopping experience, through remembering your choices and preferences
– To improve our website and shopping experience based on groups of users interact with the site
– To send periodic newsletters and digital advertisements or promotions where you have provided consent for us to do so
– To help us make sure marketing communications are more relevant to you
How Long we Keep your Information
How long your information stays in our records depends on the purpose. For example, when registering for our newsletter we will continue to keep your details until you unsubscribe.
For orders, we will typically keep your data for up to three years.
We keep your information for as long as it is necessary for the purposes set out above in this Privacy Policy and to adhere to our legal obligations.
How we Protect your Information
Your information is contained on secure networks and can only be accessed by a limited number of approved people and partners who meet our privacy requirements.
We do not share your personal information to others in any circumstance,unless this is required for marketing or order fulfillment purposes.
When you place an order, your order information is protected via SSL and secured payment providers.
Cookies
A cookie is a small text file that we store on your device not only to distinguish you from other users of the website but also provide us with information on how you interact with the website so we can keep your browsing experience as efficient as possible.
Strictly necessary cookies are used for the operation of this website.These cookies may collect information such as the IP address of your computer or the referring website from which you have arrived to our website
Analytical performance cookies, such as Google Analytics, are also used for us to monitor our website performance.
If you would like more information about disabling or managing cookies, please visit www.allaboutcookies.org/manage-cookies.
Accessing or Correcting your Information and Erasure Requests
You may contact us at any time to request information on what personal information is being kept, change these details or removal.